Refund policy

Order Cancellation Before Delivery If you would like to cancel your order before delivery, please contact us as quickly as possible. As long as the order is yet to be dispatched, there will not be a cancellation charge. If your order has been dispatched, even if you have yet to receive it, cancellation charges may apply.

Returns We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, in its original delivered state. It's important that your item is in it's complete original delivered packaging. If items have been tampered with, or original packaging is not present and in tact, we cannot accept them as a return. You'll also need the receipt or proof of purchase. To start a return, you can contact us via our contact form HERE. Alternatively, contact us directly on contact@woodenoutdoorfurniture.co.uk.

Please note that we will provide you with returns information upon your request. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that most suppliers charge a return delivery fee, and in most cases do not cover return delivery costs or pickups. Please contact us via our support page and we can discuss your return with you. We charge a 5% return fee to cover administration and restocking costs.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any damaged items on delivery can be replaced. Be sure to check over your delivery as soon as you receive it.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you want to exchange an item, please reach out to our support team as soon as possible and we can discuss this with you.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we've approved your return and you have not received a refund, please contact us at contact@woodenoutdoorfurniture.co.uk.