Shipping policy

Please read the below terms and conditions carefully and fully as you agree to these terms and conditions when placing any orders on the woodenoutdoorfurniture.co.uk website and they are to be followed accordingly.

 

PLACING ORDERS

Order Confirmation

Once you place your order, you will receive a confirmation email. This email also confirms that your card has been charged for the said amount. This email will act as your receipt, so please save it for your records.

If you order during business hours (Mon-Fri 9am – 5pm), our team will immediately start processing your order and begin shipment as soon as possible. Most orders are typically processed on the next working/business day.

If you order on the weekend or a bank holiday, we will begin processing your order on the following business day.

If you happen to order something that is out of stock, we will get in touch with you and notify you and give you an estimation of when it will be back in stock and provide the option to continue with the order or cancel and refund the order.

If you place an order and don't wish to continue with the order, you need to notify us on the same day you placed the order that you wish to cancel via our support page here. Or directly via email here contact@woodenoutdoorfurniture.co.uk.

After this time period we may not able to cancel the order as items are shipped out to the courier and costs are incurred for order processing, handling and delivery.

 

Made to Order/Tailor Made) Products:

Any Made to Order/Tailor Made items may not be cancelled once you have placed your order.

Made to order/Tailor Made items are not eligible for returns due to the nature they are made to order/Tailor made for you and no one else.

Returns:

We will require all returns to be reported within 14 days of the item being delivered to action a return. The items must be in original packaging, undamaged, with the assembly process not beginning. We will not accept returns of any products which do not meet those requirements. We will kindly ask you to provide us with photographic proof via email of this before we action this and arrange a return of the item. 

Shipment Process:

Delivery/shipping times are mentioned on each product page and are estimated delivery times. Our shipping times vary based on supplier and product. Our larger items require 2 man delivery too. We will keep you up to date on delivery times for your product. This can be in the form of shipping confirmation emails, or text delivery notifications too.

Any delays to shipping will be communicated to you via email.

If you have not received your order within the mentioned delivery time frame as stated on the product page, after receiving a shipping confirmation email or text message, please reach out to us on our support page, or via email contact@woodenoutdoorfurniture.co.uk and we will assist you further.

Damages:

Please thoroughly inspect the item upon delivery and ensure that it is in working order.

In the rare case you find any damages, please make note of it before signing with the courier and have the courier sign on the delivery form the damages you have noticed.

Please also take pictures of any damages and get in touch with us immediately and within a maximum of 24 hours in order for us to be able to assist you.

We will not be able to assist you with damage claims if you do not inspect the items and inform us within 24 hours of receipt of the goods to your home/premises.